Facebook is the most popular social media platform in the world and Bangladesh is no exception. Numerous businesses are online through facebook. It is a great way to expand reach, connect to a bigger audience, drive traffic and generate conversions. As social media has become a daily part of our life, most of your potential clients are active on Facebook.
Chatbots automate customer service by being available around the clock to instantly reply to any messages sent by customers. Chatbots are available throughout the day, anywhere as long as there is an active internet connection. Consequently, the need of hiring staff who are required to handle repetitive tasks is eliminated, resulting in cutting costs for the overall business.
Instant reply is one of the great advantages of using messenger bots for your business. Messenger bots can respond instantly, making sure you don't lose your clients to your competitors. While a bot is conversing with your clients it can showcase your company and brand by popping custom text, images and hyperlinks. As users don’t feel ignored and bots are providing effective information to the clients, it will help you gain positive opinions about your customer service.
" Messenger bots can help clients forge a personal relationship with your brand, forming a stronger connection with your business ".
As you set up your business, products and services messenger bots can funnel in potential new customers and improve your sales. When a bot greets potential customers, it can identify their needs, ask relevant questions, and immediately direct high-quality leads to your sales team.
With the messenger bots you can analyze your data and identify where your leads are falling and focus your attention on targeting those drop-offs and abandoned carts.
Messenger bots will allow users to place orders within the Messenger. Responding to a query, chatbots can showcase customers products and services that they are interested in buying and then accept the order without leaving the messenger bot chat thread. You can also implement online payments through payment services and give customers the option to schedule delivery, and collect shipping and billing information.
Chatbots are proficient in collecting information so you can use those details to improve your business. They will reach out to a wide range of customers, offering relevant content at the appropriate time such as offers, sale & discounts, provide information on products they are likely to be interested in based on consumer behaviour and reminding customers about his or her wishlist, unfinished cart, or what he/ she bought around this time last year. Chatlogy creates messenger bots tailored for your business. Check out our Chatbot section to learn more about enterprise-grade messenger bots and how our cutting edge technology will help automate your business.